All kinds of interfaces
All kinds of drives
All kinds of media
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Determine whether your hard disk require data recovery :
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Get your computer system inspected for improper or loose connectors, drive configuration, defective controller/interface card.
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Restore and determine the status of your old backups. Maybe you can manage data with them.
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Make sure if the data in the crashed disk is really important. Also ensure whether it can be recreated in the required time frame without causing any time, financial and business loss.
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Once you have determined that you definitely need the data to be recovered, do not let anyone run any utility. Most fix/doctor/repair programs are programmed to try to make the drive, file system or volume usable, and in the process can cause further damage/corruption. Such acts can further deteriorate/delay data recovery process.
Once you have decided to send the hard disk, fill this Hard Disk Assessment Form
Take a look at the 'Media Assessment Form' and take a print out.
Fill the form completely, sign it and return it with the hard disk.
Provide all the details. You can attach extra sheets if you want to add further information.. Write down the exact messages that were recorded on the screen.
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Every single detail you add can further improve the scope of recovery. Follow these instructions to collect and send the defective media:
1. Normally, we do not require the drive controller for SCSI, IDE, EIDE, or ST-MFM drives.
2. If the interface is ESDI, ST-RLL, or from an XT computer, kindly send the controller card with cables too.
3. Send boot disks, device drivers, "undo" disk(s) and user names & passwords of the operating system and/or any specific software.
4. Kindly send a tested, functioning, formatted cartridge along with the defective in case of Tapes/Cartridges/MO disks.
5. If you can not get hold of a technician to remove the media nor are you experienced at removing components, send the entire unit. Please do not send power cables, keyboards, monitors, etc.
6. Kindly send power adapter in case of notebook computers along with necessary cable(s).
7. Send the completed 'Hard Disk Assessment Form' along with the damaged media units.
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Insert the disk drive/material in an anti-static bag.
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Wrap it with another bubble wrap.
- Add foam, and packing on all sides.
- Pack it in a hard card board box.
- Include the completed and signed 'Media Assessment Form'.
- Use original packing if sending a computer unit or notebook.
- Make sure it is clearly labeled as FRAGILE.
- Inform us by fax the courier company's details and the document number.
- Send the disk at our Data Recovery Services Labs :
Click here to get the contact details
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